Returns & Exchanges

At The Keystone, we stand by the craftsmanship of our fashion pieces and offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure you feel confident and sophisticated in every garment you purchase from our collection.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.

• 3.
  Attach the Shipping Label

  Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.